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Enterprise 2.0 and improved business performance
There’s been some useful and interesting discussion in the blogosphere recently about collaborative social tools and their potential to improve business performance. Especially good takes have come...
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What are Customers Looking for From Social Businesses?
There’s a great conversation going on right now around what Customers are looking for from Social Businesses (e.g. what is Social CRM, really?) between Dennis Howlett, Paul Greenberg (via Dennis),...
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Social Business needs a Cnut
Careful with that spelling (for some reason I preferred it to Canute or Kanute). Here is my premise. I think, like Clay Shirky, that we are living in a period of transformation rivalling the changes...
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